Money

ING HomeBank: Frequently Asked Questions (FAQ)

ING HomeBank

ING HomeBank

ING HomeBank:

Frequently Asked Questions (FAQ)

 

What is Home’Bank?

With Home’Bank you can manage your accounts from your computer where and when you want it.
Which services are provided by Home’Bank?

Home’Bank allows you to:

  •     manage your accounts;
  •     transfer money in Belgium, Europe or worldwide;
  •     create and manage standing orders and direct debits;
  •     follow up your savings and investments;
  •     ask for and close insurances, consumer lendings and investment insurances.

How can I create a subscription to Home’Bank?

Follow one of these procedures to start a subscription to Home’Bank.

 

How can I access to Home’Bank?

DESCRIPTION

Here you’ll learn how to access to Home’Bank.

ProcEdure

Follow these steps to access to the online services of Home’Bank.

1. Go to ING website. In the right pane, click on ‘Direct access to Home’Bank’.

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Fig. 1: Direct access to Home’Bank

2. The Home’Bank identification screen displays.

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Fig. 2: Home’Bank identification screen

3. Identify yourself using your ING card, your password and your ING Card Reader.

 

How can I see my ING Card in Home’Bank?

DESCRIPTION

This topic explains how to view your expenses and the available amount on your ING Card. You’ll discover how to settle the ING Card account.

Moreover you’ll know how to enter a payment using your ING Card.

view your ING Card and your expenses

Identify using your ING Card Reader. when identified, you’re redirected to Home’Bank.

  • Click on Services > Account information > Credit cards.
  • Click on the number of your ING Card.
  • Click on the ‘Account statement’ node to view your transactions in detail.

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Fig. 1: View the balance and the available amount of your ING Card.

settlement of your ING Card

  • Click on Services > Payments > ING Card Account > ING Card Account Settlement.
  • Select the Account to be debited.
  • Click on the Account to be settled.
  • Fill in the transfer form and click on Validate.

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Fig. 2: settlement of your ING Card account

enter a payment

You can enter a national payment from your ING Card account.

Follow these steps:

  • Click on Services > Payments > ING Card Account > Add a transfer (Belgian form) OR Add a transfer (European form).
  • Select the account to be debited that is linked to your ING Card.
  • Fill in the transfer form and click on Validate.

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Fig. 3: Add a transfer from an account that is linked to your ING Card.

Warning: payments entered from your ING Card account are made on the second workday after their entry. The payment is made if the available amount on your account is sufficient when processing the payment.

key information

The transactions made using your ING Card cannot be viewed in Home’Bank.

But the debit transactions made using your ING Card account are displayed.

 

What is my Phone’Bank secret code?

DESCRIPTION

Here you’ll learn how to ask for and modify a secret code Phone’Bank.

Using Phone’Bank you can manage your bank transactions on the phone.

Call the 02 464 60 04 and you’ll have access to many services:

  • the Home’Bank helpdesk;
  • account balance;
  • transfers;
  • a personalized conversation with a liaison officer.
  • automatic menu is available 24/7. The Phone’Bank liaison officers will help you from Monday to Friday from 8 a.m. to 10 p.m. and on Saturday from 9 a.m. to 5 p.m.

ProcEdure

There are three ways to get your Phone’Bank secret code.

  • In your ING branch: at the locket.
  • Via Self’Bank: select 6 ING Self’Service > 3 Phone’Bank secret code.
  • Via Home’Bank: choose your Phone’Bank secret code.

IDENTIFY USING YOUR ING CARD READER. when identified, you’re redirected to Home’Bank.

Click on Info > Helpdesk > Phone’Bank secret code.

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Fig. 1: Access to the Phone’Bank secret code menu.

Choose a (new) secret code made of five numbers in the first field. In the second field confirm the code and press on Validate.

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Fig. 2: choose your Phone’Bank secret code.

Before you can use your new secret code, you have to validate it by clicking on Sign.

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Fig. 3: You can validate the procedure by clicking the Sign button.

Home’Bank confirms the modification.

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Fig. 4: Home’Bank confirms your new secret code.

How to contact Phone’Bank?

  • Call to 02 464 60 04.
  • Select option 1 for the transactions of the day (account information, transfer introduction…)
  • Select option 2 to talk to a liaison officer (Savings and Investments, insurances, cards and accounts, lending, Home’Bank helpdesk)
  • Enter your ING ID and press ‘#‘. Your ING ID can be found at the bottom on the left of your ING Card, at the Self’Bank or in your ING branch.
  • Enter your Phone’Bank secret code (five numbers) and press ‘#’.

Where can I find my ING ID?

DESCRIPTION

This topic explains where you can find your ING ID.

ProcEdure

There are many ways to know your ING ID.

  • The ING ID is printed on your ING bank card, as shown below.

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  • You can print your ING ID in a Self’Bank. Click on option 6: ING Self’Service > 2: Home’Bank > 7: ING ID.
  • You can also apply for your ING ID in your ING branch.

Where can I find my Card ID?

DESCRIPTION

This topic explains where you can find your Card ID.

ProcEdure

The Card ID is made of 17 numbers, with the following format 1234-1234-1234-1234-1.

The Card ID is printed on your ING bank card, as shown below.

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How can I create my password?

DESCRIPTION

This topic explains how to create your Home’Bank password.

The password will be a new security rule used in Home’Bank.

ProcEdure

Please learn below how you can create your password.

1. Go to ING website. In the right pane, click on ‘Direct access to Home’Bank’.

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Fig. 1: Direct access to Home’Bank

2. The Home’Bank identification screen displays. Click on ‘No password?’ near the ‘Password’ field:

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Fig. 2: Home’Bank identification screen

3. On the screen that appears, you don’t have to enter any password. Identify using your ING Card and your ING Card Reader.

  • Enter the following required info: ING ID and Card ID
  • You can save your data on the computer by selecting the check box ‘Save my data’.
  • Insert your ING card in the ING Card Reader and press IDENTIFY. Enter your PIN code and press OK on your ING Card Reader.
  • The ING Card Reader screen displays a code made of maximum eight numbers. This code is called the RESPONSE. Enter this code, without spaces, in the RESPONSE field on your computer screen.
  • Select Home’Bank or Home’Bank Plus.

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Fig. 3: Home’Bank identification screen on which you can create a password

4. In the first field, enter your birth date. Then enter a password of at least eight characters in the second field. Confirm the password in the third field and click on Validate.

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Fig. 4: Password definition

When you define your password, please take the following remarks into account.

a. The password has to be made of at least eight characters.

b. Using identical character sequences (111 or aaa) or repeating characters groups (19821982) is not recommended.

c. Using an ascending or descending sequence made of numbers or letters (1234 or abcd) is not recommended.

d. Using a keyboard sequence (azerty or qwerty) is not recommended.

e. It is not recommended to use passwords based on personal data (such as your first name or your birth date).

5. Before you can use your password, you have to validate it by clicking on Sign.

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Fig. 5: You can validate the password by clicking the Sign button

6. Home’Bank confirms the password creation. You can use your password for identification in Home’Bank and Home’Bank Plus. Click Continue to have access to Home’Bank.

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Fig. 6: Password creation confirmation

How can I modify my password?

DESCRIPTION

This topic is about how to modify an existing password.

ProcEdure

IDENTIFY USING YOUR ING CARD READER. when identified, you’re redirected to Home’Bank.

Click on Info > modify your Home’Bank password.

Fig. 1: Click on Info > Modify your Home’Bank password.

Password Modification

Enter your existing password. Then enter another password of at least eight characters in the second field. Confirm the new password in the third field and click on Validate.

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Fig. 2: New password definition

When you define your password, please take the following remarks into account.

a. The password has to be made of at least eight characters.

b. Using identical character sequences (111 or aaa) or repeating characters groups (19821982) is not recommended.

c. Using an ascending or descending sequence made of numbers or letters (1234 or abcd) is not recommended.

d. Using a keyboard sequence (azerty or qwerty) is not recommended.

e. It is not recommended to use passwords based on personal data (such as your first name or your birth date).

Password modification confirmation

Home’Bank confirms the password modification. You can now use your new password for identification in Home’Bank and Home’Bank Plus.

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Fig. 3: Password modification confirmation

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